Cancellation policy

You can cancel your purchase of digital content within 14 days of purchase and receive a refund if you have not yet started downloading or streaming that content.
Digital data that you have already started to download or play in streaming mode, as well as consumable items in-game that have been provided to you, cannot be returned unless they contain an error.
All gamecards / codes / products that failed to be displayed are subject to refund or replacement within the 14 days support period.
The support period starts immediately after product delivery to the buyer ( by link or buyer's email). or via online chat on the website.
All displayed gamecards / codes / products are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
If the purchase term of the product exceeds 14 days support period, such product is non-refundable and non exchangeable, and we are not obliged to investigate any issues with the product, but still may do so without any obligations from our side.

We will issue a refund under the following circumstances:
The item you purchased is out of stock. Upon your request, we will issue a refund immediately.
Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.

Pre-orders:
You can cancel your digital pre-order at any time before the release date and receive a refund. If the release date has passed, you can still cancel your purchase and request a refund within 14 days of the pre-order remittance date, provided you have not yet started downloading or streaming data on your device.

Purchases made outside the Wyrel Digital Store:
We do not provide refunds for items not purchased from Wyrel shop, such as purchases of codes made from sites that have an affiliate relationship with Wyrel shop.

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We encourage you to be careful when making purchases from the Wyrel Store.
To verify purchases made on the Wyrel Store under your account and on your system, make sure you use tools such as a password and secret code to prevent unauthorized access to your account and purchases made under your account.

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Cancellation policy

We will issue a refund under the following circumstances:

Pre-orders:

Purchases made outside the Wyrel Digital Store:

More information