Cancellation policy

  • You can cancel your purchase of digital content within 14 days of purchase and receive a refund if you have not yet started downloading or streaming that content.
  • Digital data that you have already started to download or play in streaming mode, as well as consumable items in-game that have been provided to you, cannot be returned unless they contain an error.
  • All gamecards / codes / products that failed to be displayed are subject to refund or replacement within the 14 days support period.
  • The support period starts immediately after product delivery to the buyer ( by link or buyer's email). or via online chat on the website. 
  • All displayed gamecards / codes / products are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
  • If the purchase term of the product exceeds 14 days support period, such product is non-refundable and non exchangeable, and we are not obliged to investigate any issues with the product, but still may do so without any obligations from our side.



    We will issue a refund under the following circumstances: 


  • The item you purchased is out of stock. Upon your request, we will issue a refund immediately.
  • Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
  • If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.



    Pre-orders:



  • You can cancel your digital pre-order at any time before the release date and receive a refund. If the release date has passed, you can still cancel your purchase and request a refund within 14 days of the pre-order remittance date, provided you have not yet started downloading or streaming data on your device.



    Purchases made outside the Wyrel Digital Store:

  • We do not provide refunds for items not purchased from Wyrel shop, such as purchases of codes made from sites that have an affiliate relationship with Wyrel shop.



    More information

  • We encourage you to be careful when making purchases from the Wyrel Store. 
  • To verify purchases made on the Wyrel Store under your account and on your system, make sure you use tools such as a password and secret code to prevent unauthorized access to your account and purchases made under your account.